Privacy Policy

This Privacy Policy (“Policy”) explains how Fivefold Systems LLC (“Company”, “we”, “us”, or “our”) processes personal data collected from you (“Subscriber”) as a Controller.

1. Definitions
For purposes of this Policy:
(a) “Controller” means the entity that determines purposes and means of processing Personal Data.
(b) “Personal Data” means any information related to an identifiable natural person (“data subject”).
(c.) “Service(s)” means cloud-based IT asset management, user management, ticketing, and automation tools for SMBs.
(d) “Subscriber” means the person or entity subscribed to the Services by agreeing to our Terms.
(e) “Terms” means the contract governing the Subscriber’s access to and use of the Services.

2. Data Collection
We collect Personal Data directly from Subscribers through:
(a) Account and profile forms
(b) In-app forms and settings
(c.) Support communications
(d) Usage logs and cookies
(e) Billing services (e.g., Stripe)
(f) Connected integrations (e.g., Google Workspace, Microsoft Entra ID)

3. Processing of Personal Data
Personal Data is:
(a) Used to provide services, manage accounts, secure platforms, and improve features.
(b) Processed under lawful bases including contract, legitimate interest, legal obligations, or consent.
(c.) Subject to withdrawal of consent at any time by the Subscriber.

4. Sharing of Personal Data
Personal Data may be:
(a) Shared with affiliates and service providers to deliver and support our Services.
(b) Shared with fraud prevention and credit agencies.
(c.) Shared only to the extent necessary, under confidentiality obligations.

5. Retention of Personal Data
Personal Data is:
(a) Retained only as long as necessary for business needs.
(b) Deleted or anonymized when no longer required.

6. Security of Personal Data
(a) We use appropriate technical and organizational safeguards to protect Personal Data.
(b) For any concerns regarding security, Subscribers may contact us promptly.

7. Modifications
(a) This Policy is reviewed periodically.
(b) Subscribers will be notified of material changes.

8. Contact Details

(a) For questions or concerns, please email us at legal@centriops.com.
(b) You may also contact us by mail at:

CentriOps (Fivefold Systems LLC)
5000 Plaza on the Lake, Suite 100 #2006
Austin, TX 78746
United States