Terms of Service

These Website Standard Terms and Conditions (hereinafter referred to as the “Agreement”) shall govern the use of all pages on this website (hereinafter collectively referred to as the “Website”) and any services on this website (hereinafter referred to as the “Services”) that are provided by Fivefold Systems LLC, (hereinafter referred to as the “Company,” “we” or “us’’). These Terms and Conditions represent the whole agreement and understanding between the Company and the individual or entity who subscribes to our Service(s) (hereinafter referred to as the “Subscriber” or “you”).

TERMS AND CONDITIONS.

1. ASSENT AND ACCEPTANCE.

By using this Website, the Subscriber agrees to comply with all of the terms and conditions
contained herein in full. If the Subscriber doesn’t agree with any of the terms and conditions mentioned herein, the Subscriber must not use this Website.

2. AGE RESTRICTION.

The Subscriber must be at least 18 year(s) of age to use this Website. By using this Website, the Subscriber represents and warrants that the Subscriber is at least 18 year(s) of age and may legally
agree to this Agreement.

3. LICENSE TO USE WEBSITE.

The Company shall provide the Subscriber with certain information as a result of using this Website
or its Services. Such information may include but is not limited to, documentation, data, or
information developed by the Company and other materials that may assist the Subscriber in the
use of the Website.

Subject to the terms and conditions contained herein in this Agreement, the Company authorizes
the Subscriber a non-exclusive, limited, non-transferable, and revocable license to use the

Company’s materials solely in connection with its use of this Website.

4. INTELLECTUAL PROPERTY RIGHTS.

The Company owns all rights to the intellectual property and materials contained in this Website,
and all such rights, titles, and interests are reserved. The Subscriber is provided a limited license
only for the purpose of viewing the material contained on this Website. The Subscriber

acknowledges that it won’t use any intellectual property in a manner that violates any laws.

5. PRIVACY INFORMATION.

While using this Website, the Subscriber may provide the Company with certain information. The
Subscriber also authorizes the Company to use its information in the countries where the Company

may operate.

6. SUBSCRIBER RESTRICTIONS.

The Subscriber is emphatically restricted from doing the following activities while using this
Website:

(a) Publishing any of the Website content in any external media.

(b) Transferring usage rights or indulging in any monetary transaction against the Website.

(c.) Damaging the Website in any form.

(d) Using this Website in any way that affects user access to this Website.

(e) Usage of Website against the laws and regulations of the Arkansas.

(f) Using this Website to engage in any advertising or marketing.

(g) Extracting data or information while using this Website.

(h) In addition to the restrictions already listed, you may not use the service to resell, sublicense, or
provide access to third parties who are not part of your organization. You may not create multiple
trial accounts or otherwise misuse trial offers to avoid payment. You may not attempt to reverse

engineer, copy, or build a competing product using the service. Automated scripts, bots, or tools may
not be used to access the service except through documented APIs that we provide.

7. SUBSCRIBER CONTENT.

In this Agreement, the Subscriber Content shall mean any audio, video, text, images, or other materials the Subscriber chooses to publish on this Website. By publishing the content on this Website, the Subscriber authorizes the Company a non-exclusive, limited, non-transferable, and revocable license to use or reproduce the content in any media.

8. FAIR USE POLICY.

To ensure service quality and platform stability for all Subscribers, CentriOps is subject to a Fair Use Policy. This policy defines reasonable usage based on expected behavior for small to mid-size business teams.

(a) Storage Limits
Each subscription plan includes a defined allocation for file storage (e.g., uploads to tickets, tasks, or contracts):

• Starter Plan: 2 GB per organization

• Team Plan: 5 GB per organization

• Business Plan: 10 GB per organization (more available on request)

Subscribers nearing or exceeding these limits may be contacted about available upgrade options.

(b) Reasonable Use
Services are intended for use by human users within an organization. Use of automation tools, bots, excessive API activity, or behaviors that degrade service for others may violate this policy.

(c.) Abuse Prevention
The Company may monitor usage and reserves the right to throttle, limit, or suspend access if patterns suggest abuse, misuse, or attempts to circumvent plan limits.

(d) Upgrade Paths
Additional storage or custom limits may be available on request through an upgraded plan or add-on service.

(e) Enforcement
Fair use is evaluated solely by the Company. Repeated or serious violations may lead to suspension or termination, per Section 15 of this Agreement.

9. SUBSCRIBER RESPONSIBILITY.

Any user ID and password the Subscriber may have created for this Website are confidential, and it

is the Subscriber’s responsibility to safeguard its own ID and Password.

10. DATA LOSS.

The Company does not accept responsibility for the security of the Subscriber’s account or content.

The Subscriber agrees to use the Website at its own risk.

11. ADVERTISING CONTENT.

The Website may show advertisements for or links to third-party websites, products, and/or
services (hereinafter referred to as the “Third-Party Ads”). The Company is not responsible for the

availability of these Third-Party Ads or the images, content, or any other materials contained therein.

12. SUPPORT.

The Company shall provide support under the following circumstances:

(a) Only a Website that is registered under the Company, unaltered by a third party, is eligible for
support.

(b) Support during the term of the Agreement and assistance in updates, upgrades, and bug fixes

during such term.

(c.) Answer queries from the Subscriber regarding the operations of the Website, primarily via the

Company’s Support Portal and secondarily via telephone and e-mail.

(d) Use commercially reasonable efforts to correct any errors reported by the Subscriber and as

confirmed by the Company.

(e) Use commercially reasonable efforts to respond to each reported error according to the Support

Process section of the Company.

13. NO SURREPTITIOUS CODE.

(a) The Company agrees that, to the best of its knowledge, the Website does not contain any hacking
code or mechanism that collects personal information or maintains control of the system without
the Subscriber’s permission or such action which may restrict the Subscriber’s access to or use of

Company Data.

(b) The Subscriber warrants that it will not knowingly introduce, via any means, spyware, adware,
ransomware, rootkit, keylogger, virus, trojan, worm, or other code or mechanism designed to permit
unauthorized access to Subscriber Data, or which may restrict Company’s access to regulate the

deliverables granted to the Subscriber.

14. WARRANTIES.

The Subscriber acknowledges and agrees that the submission of any information is at the
Subscriber’s sole risk, and to the maximum amount, the Company disclaims any and all liability to

you for any loss or liability relating to such information in any way.

The Company makes no warranties that the Website or Service will be uninterrupted, error-free, or

secure.

15. TERMINATION.

The Subscriber is free to stop using this Website or Services at any time. The Company reserves the
right to terminate this Agreement at any time for any reason, with or without cause. The Company
further reserves the right to terminate this Agreement if the Subscriber violates any of the terms

outlined herein, including, but not limited to, violating the rights of the Company.

16. ARBITRATION.

In the event of any dispute arising in and out of this Agreement between the Parties, it shall be
resolved by arbitration. There shall be 1 arbitrator(s), who shall be appointed by American Arbitration
Association (AAA). The venue of arbitration shall be Fayetteville, Arkansas, and the Seat shall be

Arkansas. The arbitrators’ decision shall be final and binding on both Parties.

17. LIMITATION OF LIABILITY.

In no event shall the Company be liable for any loss or damage that may occur to the Subscriber

arising out of or in any way connected with the Subscriber’s use of this Website.

18. INDEMNIFICATION.

The Subscriber hereby indemnifies and holds the Company harmless from and against any and all
liabilities, legal claims, demands, damages, and expenses (including reasonable attorney’s fees)
arising out of or in any connection which may relate to the Subscriber’s breach of this Agreement or
its use or misuse of the Website or Services.

19. NOTICES.

Any notices required or permitted by this Agreement shall be in writing and delivered by certified
mail or courier to the mentioned address.

20. SEVERABILITY.

In the event any provision of this Agreement is deemed to be invalid or unenforceable, in whole or
part, that part shall be severed from the remainder of this Agreement, and all other provisions shall

remain in full force and effect as valid and enforceable.

21. GOVERNING LAW.

This Agreement shall be governed following the laws of the Arkansas. If the disputes under this
Agreement cannot be resolved by arbitration, they shall be resolved by litigation in the courts of the
Washington County, Arkansas, including the federal courts therein, and the Parties all consent to the
jurisdiction of such courts, agree to accept service of process by mail and hereby waive any

jurisdictional or venue defenses otherwise available to it.

22. SUBSCRIPTION AND BILLING.

We may offer free trials for a limited period. At the end of the trial, continued access requires
selecting and paying for a subscription plan. Paid plans are billed in advance on a monthly or annual
basis, as stated on our Pricing page. Fees are processed through Stripe and may be subject to
applicable taxes. Unless canceled, subscriptions renew automatically at the end of each billing cycle.
You may cancel at any time through your account portal, and service will continue until the end of
the paid period. Payments are non-refundable, except where required by law, and partial periods are
not refunded. If a payment cannot be processed, we may suspend or terminate your access until the
issue is resolved.

23. ENTIRE AGREEMENT.

The Parties acknowledge that this Agreement sets forth and represents the agreement between
both Parties. If the Parties are willing to change/add/modify any terms, they shall be in writing and
signed by both Parties.