Last updated: September 22, 2026
These Terms of Service (“Terms” or “Agreement”) govern access to and use of CentriOps, including the CentriOps website, application, and related services (collectively, the “Services”), provided by Fivefold Systems LLC (“Company,” “CentriOps,” “we,” “us,” or “our”).
These Terms form a binding agreement between Fivefold Systems LLC and the individual or entity that creates an account, subscribes to, accesses, or uses the Services (“Customer,” “Subscriber,” “you,” or “your”).
By creating an account, accessing, or using CentriOps, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Services.
1. Eligibility and Acceptance
You must be at least 18 years old and legally capable of entering into a binding agreement to use CentriOps.
If you use CentriOps on behalf of a company, organization, or other legal entity, you represent that you have authority to accept these Terms on behalf of that entity.
2. The CentriOps Service
CentriOps is a cloud-based operations platform designed to help organizations organize users, devices, tasks, checklists, support requests, contracts, subscriptions, and related operational information.
Features, functionality, plan limits, and availability may vary by subscription plan and may change as the Service develops.
CentriOps may update, improve, replace, add, or remove features from time to time. We will make reasonable efforts to avoid materially disrupting active Customers without notice where practical.
3. License to Use the Services
Subject to these Terms and payment of any applicable fees, Fivefold Systems LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use CentriOps for your internal business purposes.
This license does not transfer ownership of CentriOps, its software, design, documentation, trademarks, source code, or other intellectual property.
You may allow authorized employees, contractors, or other approved users within your organization to access the Services subject to your subscription plan and these Terms.
4. Intellectual Property
Fivefold Systems LLC owns or licenses all rights, title, and interest in and to CentriOps, including the application, website, software, design, documentation, branding, trademarks, and other materials provided as part of the Services.
Except for the limited right to use the Services granted under these Terms, no intellectual property rights are transferred to you.
You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or create derivative works from CentriOps except where expressly permitted by law or authorized in writing by Fivefold Systems LLC.
5. Customer Data and Ownership
You retain ownership of the information, records, files, text, device data, user information, tasks, checklists, support requests, contracts, subscriptions, and other content you or your authorized Users submit to CentriOps (“Customer Data”).
By using the Services, you grant Fivefold Systems LLC a limited, non-exclusive right to host, store, process, transmit, display, copy, and back up Customer Data only as reasonably necessary to provide, secure, maintain, support, and operate the Services.
Fivefold Systems LLC does not acquire ownership of Customer Data simply because it is stored or processed through CentriOps.
You are responsible for ensuring that you have the legal right and authority to collect, enter, upload, and process Customer Data through the Services.
6. Account Responsibilities
You are responsible for:
CentriOps supports multi-factor authentication, and Customers are encouraged to enable it for their Users.
You are responsible for activity occurring under accounts associated with your organization unless the activity results directly from a failure of the CentriOps platform that is within our control.
You must promptly notify us if you believe an account has been compromised or accessed without authorization.
7. Acceptable Use and Restrictions
You may not use CentriOps to:
Customers may export, download, and back up their own Customer Data using functionality provided by CentriOps.
8. Fair Use, Storage, and Upload Limits
CentriOps is designed for normal business use by small and midsize organizations. Use that creates an unreasonable technical burden, threatens service stability, or materially affects other Customers may be subject to reasonable limitations.
Plan limits, including limits relating to users, devices, file storage, or other features, are described on the applicable Pricing page or within the Service, subject to any separately signed written agreement that controls under Section 27.
Each company workspace has a file storage allowance based on its applicable subscription plan. The allowance is shared by all authorized Users within that workspace and applies to the total files stored. It is not a separate allowance for each User and does not reset with each monthly or annual billing period.
File storage usage includes uploaded files and generated previews, such as image thumbnails. Space may also be reserved temporarily for uploads in progress. Customers can view reported storage usage and their applicable allowance within the Service. Backup features are addressed separately in Section 11.
Individual files are subject to the file size and file type restrictions displayed within the Service. Uploads that exceed an individual file limit or would exceed the workspace’s available file storage are blocked.
If a workspace reaches or exceeds its storage allowance, including after a plan downgrade, new uploads remain restricted until enough space is available through file deletion or an increased allowance. CentriOps does not delete existing files solely because the storage allowance is reached or exceeded, and the storage limit alone does not remove access to those files. Access remains subject to account status, User permissions, the features available under the applicable plan, and these Terms.
CentriOps does not automatically charge storage overage fees when an upload is blocked or a workspace exceeds its allowance. Any paid upgrade or additional paid capacity, if available, requires the Customer’s agreement through the applicable billing process or a separate written agreement.
If usage significantly exceeds applicable limits or creates an unreasonable technical burden, we may contact the Customer to discuss an appropriate plan, additional capacity where available, or another reasonable solution.
We may temporarily limit or suspend activity that presents a security risk, causes service degradation, appears abusive, or attempts to circumvent plan limits.
9. Sensitive and Regulated Data
CentriOps is not currently offered as a HIPAA-compliant platform.
You should not use CentriOps to store protected health information or other regulated information requiring specific contractual or technical safeguards unless Fivefold Systems LLC has expressly agreed in writing that the Services are appropriate for that use.
You are responsible for determining whether CentriOps is appropriate for your organization’s legal, regulatory, privacy, security, and contractual requirements.
10. Security
Fivefold Systems LLC uses technical and organizational safeguards intended to protect the Services and Customer Data.
Current safeguards include measures such as encryption in transit, encrypted production database storage, multi-factor authentication options, role-based access, protected application secrets, activity records, and automated database backups.
Additional information about current security practices is available on our Trust & Security page.
No technology platform can guarantee absolute security. You remain responsible for protecting your credentials, managing your Users, securing locally downloaded files, and using reasonable security practices.
Security concerns may be reported to security@centriops.com.
11. Backups and Data Loss
CentriOps maintains automated production database backups as part of its normal service operations. These operational backups do not count toward a company’s file storage allowance.
Depending on the subscription plan and available features, CentriOps also provides Customers with options to create cloud or local backup copies of Customer Data. Customer backup features and backup files are separate from the file storage allowance described in Section 8 and are subject to their own availability and any limits described within the Service.
Customers who download local backups are responsible for securing, retaining, and protecting those files after download.
Although we use reasonable safeguards and backup practices, no system or backup process can guarantee that data loss, corruption, interruption, or recovery failure will never occur.
Customers should maintain any additional records or backup practices they consider necessary for their business requirements.
12. Third-Party Services
CentriOps relies on third-party service providers for functions such as cloud infrastructure, hosting, authentication, payment processing, email delivery, and development operations.
These providers may include Amazon Web Services, Vercel, Firebase, Google, Microsoft, GitHub, Stripe, and other providers used to operate the Services.
Third-party services are governed by their own terms, policies, and service conditions. Fivefold Systems LLC is not responsible for outages, changes, or actions of third-party providers that are outside our reasonable control.
13. Support
CentriOps provides support to Customers through its published support channels, including the CentriOps Support Center and other contact methods made available by the Company.
We will use commercially reasonable efforts to:
Unless a separate written agreement states otherwise, CentriOps does not guarantee a specific response time, resolution time, uptime percentage, or service-level agreement.
14. Service Availability and Changes
We aim to keep CentriOps available and operational, but the Services may occasionally be unavailable due to maintenance, updates, technical issues, third-party service disruptions, security events, or circumstances outside our reasonable control.
We do not guarantee that CentriOps will be uninterrupted or error-free.
Current service information may be available through our public Status page.
15. Subscription, Trial, and Billing
CentriOps offers a 30-day free trial. A credit card is not required to begin the trial.
Continued use of paid features after the trial requires an active paid subscription.
Current plans, features, limits, and prices are published on the CentriOps Pricing page or displayed within the Service. Your applicable plan allowances are shown within your account, subject to any separately signed written agreement that controls under Section 27. The file storage and upload rules in Section 8 apply to your plan.
Subscription payments are processed through Stripe and may be subject to applicable taxes.
Paid subscriptions are billed in advance for the applicable billing period and automatically renew unless canceled.
You may cancel your subscription through the available account or billing controls. Cancellation takes effect at the end of the current paid billing period, and access remains available through that period unless the account is otherwise suspended or terminated under these Terms.
Payments are non-refundable except where required by law or expressly stated otherwise by Fivefold Systems LLC. Partial billing periods are not prorated or refunded unless required by law.
If a payment cannot be processed, we may restrict, suspend, or terminate access to paid Services until the billing issue is resolved.
16. Suspension and Termination
You may stop using CentriOps at any time and may cancel an active subscription in accordance with Section 15.
Fivefold Systems LLC may suspend or terminate access when reasonably necessary because of:
Where reasonable under the circumstances, we may provide notice and an opportunity to correct a violation before termination.
We may also discontinue the Services or a material portion of the Services. Where reasonably practical, we will provide advance notice to affected Customers.
Termination does not eliminate payment obligations or other obligations that accrued before termination.
17. Disclaimer of Warranties
To the maximum extent permitted by law, CentriOps and the Services are provided on an “as is” and “as available” basis.
Fivefold Systems LLC does not warrant that:
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Fivefold Systems LLC will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profits, revenue, business opportunity, goodwill, or anticipated savings arising from or related to the Services.
To the maximum extent permitted by law, the total aggregate liability of Fivefold Systems LLC arising out of or relating to the Services or these Terms will not exceed the total fees paid by the Customer to CentriOps during the 12 months immediately preceding the event giving rise to the claim.
For Customers who have not paid any fees, the total aggregate liability of Fivefold Systems LLC will not exceed one hundred U.S. dollars ($100).
These limitations do not apply to liability that cannot lawfully be excluded or limited.
19. Indemnification
To the extent permitted by law, you agree to indemnify, defend, and hold harmless Fivefold Systems LLC and its officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, and reasonable legal expenses arising from:
20. Arbitration and Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding arbitration, except where applicable law permits a party to seek relief in court.
Arbitration will be administered by the American Arbitration Association (AAA) before one arbitrator.
The seat and venue of arbitration will be Fayetteville, Arkansas, unless the parties mutually agree otherwise or applicable law requires another location.
The arbitrator’s decision will be final and binding and may be entered as a judgment in a court of competent jurisdiction.
21. Governing Law
These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.
For disputes not subject to arbitration, proceedings to enforce an arbitration award, or matters that applicable law permits to be brought in court, the parties consent to the jurisdiction of the state and federal courts serving Washington County, Arkansas.
22. Notices
We may provide notices relating to the Services or these Terms by:
Legal notices to Fivefold Systems LLC may be sent to:
Email: legal@centriops.com
CentriOps (Fivefold Systems LLC)
5000 Plaza on the Lake, Suite 100 #2006
Austin, TX 78746
United States
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Services, business practices, legal requirements, security practices, or other operational needs.
Updated Terms will be posted on the CentriOps website with a revised “Last Updated” date. For new Customers, revised Terms apply when posted unless a later effective date is stated.
If a change materially reduces an existing Customer’s plan allowances or otherwise materially affects that Customer’s rights or obligations, we will provide reasonable advance notice by email or within the Service and state when the change takes effect. Changes may take effect sooner where required by law or reasonably necessary to address an urgent security threat or abusive use.
For existing Customers, material changes apply from the effective date identified in the notice, subject to applicable law and any separately signed written agreement that controls under Section 27.
Continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires another form of consent.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will remain in effect.
25. Waiver
A failure by Fivefold Systems LLC to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.
26. Assignment
You may not assign or transfer these Terms or your rights under these Terms without prior written consent from Fivefold Systems LLC.
Fivefold Systems LLC may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or transfer of the CentriOps business.
27. Entire Agreement
These Terms, together with the Privacy Policy and any other written agreement expressly incorporated into these Terms, constitute the agreement between you and Fivefold Systems LLC regarding the Services.
If Fivefold Systems LLC and a Customer enter into a separately signed written agreement that expressly conflicts with these Terms, the signed agreement will control to the extent of that conflict.
28. Contact Information
Questions regarding these Terms may be directed to:
Legal: legal@centriops.com
Support: https://centriops.com/support/
Security: security@centriops.com
CentriOps (Fivefold Systems LLC)
5000 Plaza on the Lake, Suite 100 #2006
Austin, TX 78746
United States
Privacy Policy: https://centriops.com/privacy/
Trust & Security: https://centriops.com/security/
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