Frequently Asked Questions

CentriOps helps remote and distributed small and midsize businesses organize people, devices, applications, support requests, tasks and checklists in one workspace. Team and Business also include contracts and subscriptions.

• Companies with fewer than 500 employees

• Teams without a dedicated IT department

• Remote or distributed teams

• Office managers or team leads who handle operations and tech needs

CentriOps is built for operations managers, office managers and small IT teams. You can start by adding your people and devices, then introduce tickets, tasks and checklists as your team needs them. The Support Center provides guides to help you get started.

Manage user and device records, application assignments, support requests, New Employee and Termination tickets, personal and shared tasks, and reusable checklists. Admins on Team and Business can also manage contracts and subscriptions and use the searchable Audit Trail.

Standard users can submit tickets and work with the records and tasks available to them. Admins manage company records, requests, billing and settings. Contracts are restricted to admins on eligible plans. Checklist visibility follows creation and assignment for both roles.

Admins can add users individually, import them using the module template, or create them from a New Employee ticket. Assign devices and record application assignments from the related records. External software accounts are created and managed in those services.

Create a Termination ticket for the departing employee, record the relevant dates, and review their assigned devices and applications. Record equipment returns and remove application assignments as your team completes the work. Use tasks and checklists for your own remaining steps, and remove external account access directly in each service.

Yes. Create your own checklists for onboarding, departures, equipment setup or recurring reviews, then duplicate them when needed. Assignments apply to the checklist as a whole. Use tasks when work needs its own assignees or due date.

No. CentriOps runs entirely in your web browser. There is nothing to download or install.

Yes. CentriOps is mobile friendly and works from any browser on phones and tablets. You can also save it to your home screen for quick access.

Plans are priced per company within the included limits. Monthly prices are $49 for Starter, $149 for Team and $299 for Business. Annual prices are $490, $1,490 and $2,990, equal to two months free compared with monthly billing.

Admins count toward the total user limit. File storage is 10 GB, 25 GB and 100 GB respectively. See the pricing comparison for user, admin and device limits. Billing is handled through Stripe. There are no setup fees; paid cancellations take effect at the end of the billing period.

Yes. Try the features and limits of your selected plan free for 30 days. No credit card is required to start.

Yes. Use the import option and current template in the relevant module, match the file columns to CentriOps fields, and review any errors before importing. You can also add records manually or contact support for help.

Admins can export records from supported modules using the available export options. Team and Business also include customer backup and restore.

CentriOps supports Google and Microsoft sign in and uses Stripe for billing. Signing in with Google or Microsoft does not automatically import application access, discover installed software or provision accounts in other services. Your team maintains those records and completes account changes in the relevant systems.

CentriOps uses HTTPS/TLS, encryption for the production database at rest, two factor authentication, access controls and automated database backups. Our Trust & Security page explains the protections and current limits. CentriOps does not currently have a SOC 2 report and is not offered as a HIPAA compliant platform.

Core customer records are hosted on AWS infrastructure in the United States. Service providers also support hosting, authentication, billing and communications, and may store or process some information in other locations. See the Privacy Policy for details about how information is handled.

Yes. Access depends on role, company membership and the record involved. Standard users can work with their assigned items, their own requests and work they participate in. Admins have broader company access, while checklist visibility still follows creation and assignment. Contracts and billing are restricted to admins.

Email support@centriops.com or visit the Support Center. We respond within one business day. Team and Business include priority handling of support emails.